Job Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

The Spa Supervisor will supervise the spa department and oversee all spa groups. Under the direction of the Spa and Wellness Management team, oversee spa reservations, reception, and facilities. Maintain day to day operations of the spa facility to assure a smooth, 5-Star experience while exceeding every guest’s expectation all while maintaining a positive working environment. 

What you will be doing:

• Attend to the needs of the guests following Fairmont Austin Standards.
• Demonstrate a professional and positive demeanor with members and guests.
• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, and nurturing environment where the experience at Fairmont Austin lends itself to making a difference in our guest’s lives.
• Participate in and lead training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa facilities
• Participate in spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to Fairmont Austin, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa and Wellness Management Team.
• Comply with all Fairmont Austin Company safety and health policies and procedures.
• Maintain a thorough knowledge of all Spa treatments, Wellness activities and take home products as well as all retail products.
• Keep management informed with all guest, staff and program issues.
• Stay current on all department information, become well-versed and trained in its application.
• Perform other duties as assigned by Manager.
• Maintain the work area to ensure a safe and sanitary environment.
• Share all pertinent information and give appropriate feedback to staff members.

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.
• Some computer knowledge helpful; not required. 
• Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.
• Excellent personal appearance
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. 
• Knowledge of guest service and/or hospitality industry a plus.
• Reliable and energetic with strong communication skills.
• Flexible schedule required.
• Ability to work well with others.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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