Program Coordinator, Damage Recovery Claims, Telecom
Note: Must be authorized and willing to work on W2. Can't work on C2C or 1099.
Responsible for all administrative and coordination of damage recovery claim process. Coordinate tasks involved with collecting evidence and all related documentation needed for the purpose of collecting loses due to a third party damage. Manages workload distribution, job due dates and workflow documentation.
Duties:
Develop action and remediation plans to address any backlogged or past due work or projects to ensure their timely completion.
Works with internal parties and vendors to validate labor and invoices related to a damage claim.
Collects data related to damage case in Damage Claim website. Collects and reviews claim forms and performance reporting metrics for national levels to seek opportunities that can reduce the amount of time needed to collect data.
Historically track all performance data at market, region and national levels. Identify improvement opportunities based on historical trending analysis.
Review performance analytics, vendor and internal department feeds to identify potential improvements and other areas of opportunities.
Requires a comprehensive knowledge of telecommunication equipment, processes and systems as well as department policies and procedures.
Must have excellent written and verbal skills.
Must have comprehensive knowledge of MS Office or similar software to build and maintain spreadsheets, presentations and other required documents.
Performs complex administrative and analytical duties as needed. Follows standard procedure and guidelines. Uses individual expertise to solve more complex problems.
Business accounting experience is a plus.
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