Job Description

Lead UX Researcher Description

We are seeking a highly skilled and experienced Lead UX Researcher to lead and support the redesign and transformation of the website, a global platform connecting all divisions of our vast organization.

This role involves collaboration with product stakeholders, design leads, and various product teams while engaging with opinionated Subject Matter Experts (SMEs). The ideal candidate will have a robust background in UX research methodologies and excellent stakeholder management skills.

Responsibilities

• Conduct comprehensive UX research using a variety of methods
• Advocate for the importance of research findings to influence and persuade opinionated stakeholders
• Collaborate effectively within a multicultural team environment amid organizational silos
• Manage stakeholder relations and negotiation processes
• Create detailed reports and presentations to showcase research insights and recommendations
• Synthesize complex data into actionable findings that drive design and product decisions
• Identify user needs, behaviors, and motivations through qualitative and quantitative research
• Generate user personas, journey maps, and experience frameworks
• Support continued innovation and improvements in UX research practices
• Ensure deliverables meet the strategic goals of the OneWeb site redesign

Requirements

• 5+ years of experience in UX design, human-computer interaction, psychology, or a related field
• 1+ years of relevant leadership experience
• Proficiency in user research methodologies and usability testing
• Expertise in stakeholder management and ability to align diverse perspectives
• Familiarity with design tools such as Sketch, Figma, and Adobe XD
• Understanding of analytics tools including Google Analytics, Mixpanel, and Tableau
• Competency in synthesizing user research into actionable insights
• Skills in managing large-scale research projects in a collaborative environment
• Background in working with cross-functional teams and navigating complex corporate structures
• Flexibility to adapt research practices to meet business requirements and timelines
• Capability to work in the US time zone

Nice to have

• Advanced degree in UX or related field

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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