Job Description

Job Description:

Responsibilities:

1. Network Monitoring and Troubleshooting:

   • Monitor network performance, availability, and security using network monitoring tools.
   • Assist with troubleshooting network issues and outages, escalating to senior team members as needed.

2. Configuration and Maintenance:

   • Assist with the configuration, installation, and maintenance of network hardware and software, including routers, switches, firewalls, and wireless access points.
   • Perform routine network maintenance tasks such as firmware upgrades, patch management, and configuration backups.

3. User Support and Training:

   • Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and wireless connectivity.
   • Assist with user training and documentation on network-related topics and procedures.

4. Network Documentation:

   • Maintain accurate documentation of network configurations, diagrams, and procedures.
   • Update network documentation as changes are made to the network infrastructure.

5. Security and Compliance:

   • Assist with implementing and enforcing network security policies and procedures to protect against unauthorized access, data breaches, and other security threats.
   • Ensure compliance with industry standards and regulations related to network security and data privacy.

6. Collaboration and Teamwork:

   • Collaborate with other IT team members, including network engineers, system administrators, and security analysts, to support overall IT operations and initiatives.
   • Participate in team meetings, projects, and initiatives as assigned.

Qualifications:

1. Education: Bachelor's degree in computer science, information technology, or a related field. Relevant certifications such as CompTIA Network+ or Cisco Certified Entry Networking Technician (CCENT) are a plus.

2. Technical Skills:

   • Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing protocols.
   • Familiarity with network hardware and software, including routers, switches, firewalls, and wireless access points.
   • Proficiency in network troubleshooting tools and utilities.

3. Communication Skills:

   • Strong verbal and written communication skills.
   • Ability to effectively communicate technical information to non-technical users.

4. Analytical and Problem-Solving Skills:

   • Strong analytical and problem-solving abilities.
   • Ability to analyze network issues and identify root causes.

5. Teamwork and Collaboration:

   • Ability to work collaboratively in a team environment.
   • Willingness to learn from senior team members and take on new challenges.

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