Job Description

Description

Help support our nation’s Veterans by joining our high-performance, financial technology team. SAIC has an opening for an experience Financial EDI Analyst who will be required to respond to end-user requests for assistance. Experience with both Tier I and Tier II level support with EDI transactions using the Accredited Standards Committee (ASC) X12 Finance and Supply Chain standards. Excellent customer service skills and critical thinking required to be successful. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, have an attention to detail, and be willing to work as part of an integrated team consisting of both government and contractor personnel.

Responsibilities:

· Maintain and Support processing of EDI transactions using the Accredited Standards Committee (ASC) X12.

· Finance and Supply Chain standards, 850,855,810,856,811 860,865, 820, and 832 transaction sets.

· Provide first & second level support for EDI transaction and system failures.

· Perform application monitoring across various platforms such as Mainframe, Windows/Linux Servers and Cloud to ensure they are running as scheduled.

· Monitor EDI transactions and troubleshoot errors messages.

· Monitor EDI team mailbox, respond to requests and file correspondence accordingly.

· Identify and resolve problems related to EDI processes and applications.

· Understanding the financial procurement process

· Understand various communication methods / protocols, e.g. sFTP, AS2 and Value Added Network (VAN)

· Perform initial troubleshooting and triage for production issues to resolve, document results of triage on trouble ticket, and escalate to Tier Two when unable to resolve issues.

· Update and provide weekly/monthly incident and EDI Transaction and volume reports.

· Provide Root Cause Analysis (RCA) documentation following system outages and critical incidents.

· Prepare all documents according to required guidelines, update and create procedures to keep documentation current.

· Able to identify and organize tickets according to priority, and close tickets within SLA.

Skills:

· Provide excellent customer service experience.

· Understanding of Agile methodology.

· Experience in SQL Server.

· Work closely, coordinate and communicate with customers, vendors and trading partners (e.g. commercial vendors, utility providers), IT and change requestors. Log requests in ServiceNow or other ticketing systems

· Provide support to all client issues and document standard operating procedures according to data requirements.

· Provide ticket statuses to customers or requestors on a regular interval until ticket is resolved.

· Coordinate activities including on-time delivery, testing and production deployments.

· Participate in change management, disaster recovery and production support operations.

Qualifications

Education:

· Bachelor's Degree in IT, Computer Science or Finance related discipline is preferred.

·5 years experience in the EDI Financial field

·5 years additional relevant experience may be substituted for education if no degree.

Preferred Experience:

· Strong verbal and written communication skills.

· Attention to detail and excellent customer service.

· Ability to work well in a team environment.

· Capable to work under pressure, handle multiple tasks simultaneously.

· Ability to obtain security clearance.

· Experience providing services to the federal government and/or the Dept. of Veterans' Affairs is preferred

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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