Organizational Description & Position Overview
Strategies to End Homelessness (STEH) is a nationally recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter helpline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.
The Central Access Point (CAP) Intake Specialist is a Part-Time staff level position at Strategies to End Homelessness. The Central Access Point serves as the primary access point for potentially homeless and homeless families and individuals seeking homelessness prevention services or emergency shelter within the Greater Cincinnati and Hamilton County area. CAP Intake Specialists answer inbound calls to the CAP intake line, complete initial assessments to determine caller’s needs, ensure accurate data and information collection in the HMIS and provide appropriate referrals and resources.
This role requires heavy computer and phone work as well as taking verbal instructions, typing, reading, speaking and writing.
Strategies to End Homelessness Racial Justice Statement
Black, Indigenous and People of Color experience homelessness at disproportionate rates and have greater difficulty becoming and remaining stably housed due to systemic racial disparities. We recognize that homelessness cannot end while these disparities remain and are committed to dismantling racial systems and building inclusive, equitable ones.
We pledge to focus on Diversity, Equity, and Inclusion and promote and encourage diverse voices to ensure all members of our community are heard and have the opportunity to succeed.
Core Job Functions
Reception of CAP Intake Line Calls
General
Requirements
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Strategies to End Homelessness, Inc. is an equal opportunity employer
Interested and qualified candidates should send cover letter & resume to: HR@end-homelessness.org
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