Job Description

WHO WE ARE : The Children’s Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures.

Position Summary:  As part of the Critical Time Transition Program (CTTP), the Case  Manager provides intensive Critical Time Intervention (CTI) services for youth ages 11–17 with complex mental health needs and their families/caregivers, supporting transitions from higher levels of care to community settings. CTI is a phased, time-limited care management model emphasizing early and assertive engagement, trauma-informed practice, strengths-based approaches, resilience, psychiatric rehabilitation, positive behavioral strategies, and family/caregiver skill-building. Case Managers work across the community and a Transitional Residential Setting (homes, schools, hospitals, outpatient clinics), maintaining frequent contact with youth, families/caregivers, and involved agencies. Services prioritize in-person engagement. Case Managers actively coordinate care in the community, support skill-building, and strengthen family and youth self-advocacy while facilitating safe and effective transitions to the lowest appropriate level of care.

Responsibilities:

• Carry a caseload of approximately 8 youth and families
  
• Provide weekly, phased contacts with youth and families/caregivers, including assertive engagement, linkage to services, monitoring, and skill-building
  
• Develop individualized, person-centered care plans in collaboration with the Clinician.
  
• Facilitate coordination with hospitals, community providers, state agencies, and informal support.
  
• Support youth and families in scheduling and attending appointments; participate in warm hand-off meetings.
  
• Assist youth and families with applications for services
  
• Provide crisis management, positive behavioral support, and advocacy to youth and families.
  
• Collaborate with the Program Director and team members during weekly meetings, agency case conferences, and case reviews to ensure fidelity and continuity of care.
  

Requirements

Education:

• Bachelor's degree in human services or related field combined with required experience 
  
• Master's in Social Work preferred
  

Experience:

• At least 3-5 years working with youth who have experienced mental health challenges, co-occuring disorders, and or intellectual disabilities, community-based interventions required  
• Driver's License and ability to maintain insurability throughout employment  required
  
  

Benefits

Benefits available to all staff:

• Student Loan and Tuition Reimbursement
  
  
• Employee Assistance Program
  
  
• Employee Discounts at the Southern Tier Community Center
  
  
• Opportunities for Professional Development
  
  

Full Time Benefits:

• A gency-Paid CEUs, License Prep Course, and License Exam
  
  
• 403(b) with 6% employer contribution
  
  
• PTO plus 9 paid holidays
  
  
• Childcare Reimbursement
  
  
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
  
  
• Life Insurance
  
  

EEO Statement: The Children’s Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.

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