Job Description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Deliver internal and external guest service following the ACES Model:

• Acknowledge the customer with a friendly greeting
• Convey an upbeat and positive attitude
• Engage the customer and anticipate the customer’s needs
• Show appreciation for the business and offer a warm farewell

• Responsible for learning and being familiar with all of the property’s room outlets, and for being able to answer general questions regarding the property.
• If working with the public, anticipate the guest’s needs and respond appropriately with a sense of urgency.
• Read food orders from computer printouts, and prepare food items, according to established menu plans.
• Prepare all food items according to standard recipes and menu to ensure consistency of products to the guests.
• Wash, slice, peel and/or cut various foods to prepare for baking or serving.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.
• Ensure work procedures, quality standards and menu specifications are adhered to.
• In an open kitchen, guest interaction is a must. Engage the guest each time they come to your area. Explain product, ask questions and build positive relationships with the guests.
• Coordinate and communicate on orders with dining room staff.
• Prepare all food items accurately in a timely manner.
• Complete all assigned prep items as written on prep sheet.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Observe and enforce Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Responsible of having a full knowledge of the MSDS program.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Be in constant communication with Lead Bakers and Pastry Sous Chefs.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective team member.
• Maintain a well-groomed, neat and clean appearance.
• Possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.

- Must be at least 18 years of age - At least one (1) year of experience directly related to the accountabilities specified - Require reading and math skills for recipes and measurements - Must successfully pass background check - Must successfully pass an alcohol and drug screening - Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation - Demonstrated understanding and knowledge of the application of sanitation procedures - Available to work required schedule which may include nights, weekends, holidays and overtime as needed - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined space.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer

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