Audio Video Technician Job at Inherent Technologies, Cooperstown, NY

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  • Inherent Technologies
  • Cooperstown, NY

Job Description

ROLES & RESPONSIBILITIES

Assists in resolving support requests related to the network and telecommunication needs of the organization, meeting customer satisfaction

and continuous service delivery demands. Assists with the support of IP Phones, Voicemail and other telephony equipment on the network (Cisco UC phones, Analog devices, video endpoints). Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in Cisco Call Manager environment (new/replacement IP phones, name changes, line additions, call forwards, voicemail, etc.).

Maintains network and IP phone equipment inventory and asset configuration documentation. Processes RMAs for failed network and IP phone equipment.

Provides end user training on use of IP phone services as needed (phone features, voicemail, chat). Monitors and troubleshoots connectivity to printers and computers. Escorts external IT vendors performing physical work in the environment. Assists Network Administrators with planned maintenance of Cisco Network and Call Manager environment. Participates in On Call Rotation 24/7

Job Tags

Remote job,

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